SPHere Survey Results

Results of the 2024 SPHere survey summarising what students would like to see improved and what should be prioritized

Summary

The survey had 34 responses over the course of 25 days with everyone who responded being a SPH Student. Of those 34, at least 17 people visit the SPHere lounge once a week. Overall the responding students satisfaction with the space is moderate and most put between three and four (3.2 average) out of five when describing if they believe the lounge suits their needs.

Highlights of what students are satisfied with were free printing, the printing station, and Lockers/personal storage. 5 categories had lower satisfaction scores (listed in decreasing order); kitchen amenities, lighting, furniture, decor/artwork, and number of outlets.

Based on the priority scoring students consistently would like to see better furniture as a primary change. Secondary priorities should be lighting, collaborative work spaces, and independent work spaces. An important mention is that while kitchen amenities as a whole were not a top priority, for those who use the lounge daily it was a top priority.

Results and aspects by use frequency

Satisfaction

• Lack of proper outlets is consistent across groups
• Decor satisfaction decreased as use frequency decreased
• For those who use the lounge daily they are most dissatisfied with available technology and kitchen amenities with lighting, outlets, and private work space being close. This group however wasn’t as dissatisfied with furniture

Priorities

• Importance of improving available technology is lower however in those who visit between 2-4 times a month it is their second highest priority. For those who included technology all but one had it as their highest.
• Lighting is a consistent priority across groups; in those that visit less then once a month is their highest importance by a considerable margin. Shows possible reason for avoid the lounge.
• Priorities for those who use the lounge daily are furniture, collaborative space, and kitchen.

Plots and Charts

2-4 visits per month	Less than one visit per month	More than one visit per week	Nearly every day	Never
8.00	8.00	11.00	6.00	1.00
23.53	23.53	32.35	17.65	2.94

Satisfaction (Out of 100)

	Everyone	Nearly every day	More than one visit per week	2-4 visits per month	Less than one visit per month
Free printing	80.0	86.7	85.0	75.0	77.1
Usability of SPHere printing station	61.5	73.3	71.1	50.0	57.1
Locker/personal storage area	58.9	60.0	62.9	56.7	50.0
Collaborative group work space(s)	48.4	56.7	51.1	48.6	45.0
Individual/quiet work space(s)	40.0	36.7	46.7	51.4	30.0
Software/technology	47.2	30.0	51.4	50.0	57.1
Kitchen amenities	34.8	30.0	43.6	33.3	31.4
The number of outlets and charging locations	30.7	33.3	33.3	33.3	26.7
Lighting	33.3	36.7	34.5	45.7	22.5
Decor and artwork	29.4	40.0	32.7	37.1	15.0
Furniture and seating options	33.9	50.0	30.9	34.3	30.0

What Should be Prioritized

	Everyone	Nearly every day	More than one visit per week	2-4 visits per month	Less than one visit per month
Collaborative work space(s)	27.1	48.3	35.5	12.5	17.5
Individual/quiet work space(s)	25.0	20.0	29.1	23.8	27.5
Furniture/seating options	45.3	53.3	56.4	42.5	30.0
Technology/software	12.4	0.0	0.0	37.5	15.0
Updating kitchen amenities	20.3	41.7	27.3	15.0	2.5
Decor and artwork	5.6	0.0	6.4	2.5	6.2
Lighting	27.4	6.7	15.5	27.5	50.0

Weighting Methods and Data Processing

Weighting

To understand priorities and satisfaction more effectively I chose to weight the “very” responses and the higher priorities more heavily.

This meant for satisfaction I assigned those who responded very dissatisfied 0, dissatisfied 40, satisfied 60, and very satisfied 100. Those who replied “Not Applicable” were assigned an NA.

For priority I assigned third priorities 20, second priorities 50, and highest priorities as 100, blank answers were assigned 0.

Data Processing

All analysis and creation of visuals were performed in R. The code for the processing, cleaning, and writing of this doc can be found here on github.